Refund policy

Helixcore Peptides – Return & Refund Policy

Effective Date: [Insert Date]

At Helixcore Peptides, we are committed to providing high-quality research peptides. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

  1. Due to the nature of our products (research peptides), all sales are final and products cannot be returned once dispatched.

  2. Returns are only accepted if:

    • The product is damaged during shipping.

    • The wrong product is shipped due to an error on our part.

If your product meets either of these criteria, please contact us within 48 hours of receiving your order.

2. Refunds

  1. Damaged or Incorrect Products:

    • Provide a clear photo of the damaged packaging or incorrect product.

    • Our team will assess the issue and, if approved, offer a replacement product or full refund.

  2. Processing Time:

    • Approved refunds will be processed within 7–10 business days via the original payment method.

    • Shipping costs are non-refundable, except when the return is due to our error.

3. Exchanges

  • Exchanges are treated as new orders.

  • Contact our support team to arrange a replacement for damaged or incorrect items.

  • Customers are responsible for any additional shipping costs, unless the exchange is due to our error.

4. Contact Us

If you experience any issue with your order, please contact:

Email: Helixcorepeptides@gmail.com

Include your order number, product details, and photos of the issue to expedite resolution.

5. Disclaimer

  • Helixcore Peptides products are intended for research purposes only.

  • Returns or refunds will not be issued for products used, opened, or consumed.

  • By purchasing, you acknowledge and accept that most products are non-returnable due to their sensitive nature.